The vast majority of orders are processed and shipped within one business day (weekends excluded). Our shipments are typically picked up once a day in the afternoon, so for example, if you place an order at 2:00 p.m. (EST), it is unlikely to make the same day’s pickup around 4:00 p.m. (EST) – it would go out the next business day.

We ship from Quebec, Canada. For destinations within Quebec and nearby regions, delivery takes up to 5 business days. For all other areas in Canada and the United States, the timeline is approximately 7 business days. Remote or rural locations may experience slightly longer transit times.

For orders outside North America, delivery is less predictable; most arrive in 5–7 business days, but customs delays may occur upon entry into your country. We always strive to deliver your order as quickly as possible.

Shipping is a flat-rate cost. With the flat-rate shipping, it pays to buy in bulk with friends and teammates.
There are also Free Shipping Eligible items (Senior, Intermediate, Junior). You just need a $100 minimum threshold to be met in order to be awarded Free Shipping. This can be done by purchasing one OR multiple Free Shipping Eligible items. Once that threshold is met, you can add other items that are not Free Shipping Eligible and still take advantage of that free shipping!

Changes to orders and delivery addresses are very difficult once an order has been fulfilled – in most cases, we cannot make a change successfully.

To ensure your request is seen in time, please reach out to us via WhatsApp or our online chat during business hours for any order modifications prior to fulfillment. We prioritize these channels and can respond more quickly to urgent requests.

While we also monitor emails, DMs, and contact forms, our fulfillment team processes orders very quickly, so it's hard for us to catch last‑minute changes through those slower channels.

If you need to request a return or exchange, you can do so by completing our return form or by emailing us directly. Please make sure to review our Return/Exchange Policy first to check whether your item qualifies, before you submit your request.

You have 30 days from purchase (or receipt) to send us proof of the break. After that, we unfortunately can’t help – so please don’t wait.

What we need from you (photos only – no need to ship the broken stick unless we ask):

1. Two clear photos of the broken area (show us the damage).
2. One photo of the stick’s information label (e.g., “P92 75 Flex” or similar).
3. One photo of the print code, serial number, or URL on the back of the shaft (if applicable).
4. If the shaft is broken, please include both pieces in the photo – it helps us see what happened.

Submit everything through our online warranty portal. We’ll get back to you as fast as we can.

In the event that the tracking information shows delivery, but you have not received the item, 1 of 2 things may have taken place:

1. The package was simply mis-scanned as delivered but is still on a delivery truck or in a carrier's warehouse. Typically the package still progresses in transit and is delivered within the next business day or two

2. The package was delivered to the incorrect address. Most carriers now include a proof-of-delivery photo which can quickly deduce whether it was your address or not. If you recognize the address as one of your neighbours, feel free to retrieve that yourself. We recommend knocking on your neighbour's door/letting them know that you are just retrieving your misdelivered package.

If a mistake was made by our fulfillment team, please fill out an exchange request here and simply select the same correct product as the item you would like to exchange for. 

This is the quickest way for our team to have the situation rectified.

We understand that an item purchased as a gift for someone may be purchased in advance of the holiday season, and not known to be ineffective for the recipient until that gift is received.  It is for this reason that we offer an expanded return policy for the holiday season.

Rather than our standard 30-day return window, items purchased from the start of our Black Friday Sales on November 18th are eligible for return until January 15th, provided that the return is initiated and submitted in our portal on or before January 15th.

The expanded Return Policy is offered in consideration for those gifts that are unusable by the recipient.  There are no exceptions outside of the window stated above.

Discount codes unfortunately do not stack.  Only one discount code can be used per purchase.

Gift cards, however, can be stacked.  Multiple gift cards can be used towards purchase, and on top of discount codes.

Prepaid gift cards (VISA, Mastercard, etc.) can only be used to fully pay for an order.  They cannot be used to split or partially pay for an order.  This is a limitation of the cards themselves.