Refund policy

Return and Refund Policy

1. 30-Day Return Period

We maintain a 30-day return policy, under which you may submit a return request within 30 calendar days of receiving your item.

2. Return Eligibility Requirements

To be eligible for a return, your item must satisfy the following conditions:
  • Be maintained in the same condition as at the time of receipt (unworn, unused, and free from alterations)
  • Retain all original tags, labels, and packaging materials
  • Be accompanied by the original purchase receipt or valid proof of purchase

3. Return Initiation Procedure

  1. To initiate a return, please contact our customer service team via:
Phone: +1 (858) 504-9071
  1. Please note that returned items must be shipped to the designated address below:
[INSERT RETURN ADDRESS]
  1. Upon approval of your return request, we will provide you with:
    • A pre-paid return shipping label
    • Comprehensive instructions regarding the shipping location and process
Important Note: Items returned without prior submission of a return request will not be accepted or processed.

4. Damages and Order Discrepancies

  • Please inspect your order promptly upon receipt.
  • In the event that the item is defective, damaged, or you have received an incorrect product, contact our customer service team without delay (via support@soyuzsport.com or +1 (858) 504-9071).
  • Our team will conduct an assessment of the issue and take appropriate measures to resolve it.

5. Non-Returnable Items

The following categories of items are not eligible for return:
  • Perishable goods (e.g., food products, fresh flowers, potted plants)
  • Custom-made or personalized products (e.g., bespoke orders, monogrammed items)
  • Personal care and hygiene products (e.g., beauty cosmetics, skincare items)
  • Hazardous materials, flammable liquids, or compressed gases
  • Items marked as "final sale" and gift cards
For inquiries regarding the return eligibility of a specific item, please consult our customer service team.

6. Exchange Process

The most efficient method to obtain your desired item is to:
  1. Return your current item in accordance with the return procedure outlined above
  1. Once the return is approved, submit a separate purchase order for the new item

7. EU 14-Day Cooling-Off Period

Notwithstanding the 30-day return period outlined above, if the merchandise is shipped to a destination within the European Union (EU), you are entitled to cancel or return your order within 14 calendar days—for any reason and without the need to provide justification.
Note: The aforementioned return eligibility requirements shall apply (i.e., item in original condition, intact tags/packaging, and valid proof of purchase).

8. Refund Processing

  1. We will notify you promptly upon receipt and inspection of your returned item, confirming whether the refund has been approved.
  1. If approved, your refund will be automatically issued to your original payment method within 10 business days.
    • Please allow for additional processing time, as banks and credit card issuers may require further time to reflect the refund in your account.
  1. If more than 15 business days have elapsed since the approval of your refund and you have not received the funds, please contact us via:
Phone: +1 (858) 504-9071

For Further Assistance

For any inquiries related to returns, exchanges, or refunds, please reach out to our customer service team:
  • Phone: +1 (858) 504-9071